All you need is a high-speed internet connection and a good browser. Our site works best in current versions of web browsers including Chrome, Firefox, Safari, and Edge.

Boards & Beyond members can log in with a phone or tablet by opening a browser window and going to https://www.boardsbeyond.com/login (or click the login button from the home page).

We do not offer an app at this time, although we are considering building one in the future.

The following troubleshooting steps will resolve most technical difficulties that are related to a browser, device, internet connection, or user network. If you have tried these steps and are still having issues, please contact customer service and we will do our best to assist you!

Steps 1-4 are used to identify where the problem is occurring, and steps A-H provide specific troubleshooting steps that generally help. If you are still experiencing the issue after trying these, please contact customer service with details about your issue that may include a screenshot, description of where you experienced it, and which browsers and devices you have experienced it on.

Narrowing down the problem:

1. Try an alternate browser. If this helps, it indicates there's an issue specific to your browser, and items A and B below are most likely to help.
2. Try an alternate device, like a different laptop, a tablet, or your phone. If trying a different browser doesn't help but trying a different device does help, that indicates there's an issue with your device, and steps C and D are most likely to help.
3. Check that your connection speed is consistent and fast. If your connection speed is too slow, you will have trouble using the site.
4. Try connecting via a different network, such as a library or coffee shop network. If steps 1-3 didn't identify a problem but this helps, steps F, G, and H are most likely to help. If you are having trouble ONLY on your school grounds please check with your school's IT department.

Troubleshooting steps:

1. Clear your browser cache (make sure you don't have any B&B pages open when you clear it.)
2. Check your browser plugins and firewall to see if any of them are interfering.
3. Restart your device. Older devices may need to be powered down, left off for a minute or two, then powered back up again. Windows 10 laptops will need you to "Restart" instead, because their quick-start mechanism doesn't fully clear everything for the "Shut down" option.
4. Check your security programs to see if they've recorded any alerts or blocked anything related to the Boards & Beyond site.
5. Check other running programs on your device that might be taking up bandwidth. Shut down other media players, for instance, to see if that speeds up your videos.
6. If you are on a network where all users share bandwidth, try playing videos at low usage times to see if they're faster when not as many people are on the network. 
7. Try using a VPN to see if it makes a difference.
8. Check with your internet provider to make sure they're not throttling bandwidth for some sites.​​​​​​

Some members have reported that while taking a quiz the images referenced in the text don't show up, or the question and answer appear to be mismatched. This appears to be a browser glitch, which can be fixed by suspending the quiz and then resuming it. In some cases, you may also need to clear your browser cache or use an incognito window before resuming.

If you know you have time remaining on your subscription but you're getting a message asking you to extend your subscription, the most likely cause is a caching issue with your browser. You can check if that's the case by using an alternate browser or an incognito window - if that helps, then you know the problem is something to do with your browser!

The first three things to try are:

• Clear your browser cache and history.
• Update your browser to the latest version.
• Check your plugins to see if one of them is interfering. A plugin that never caused issues before can still be the source of the problem after an update to our site, the plugin, or your browser.

If none of this helps, please reference the full troubleshooting list under "Why am I having technical difficulties?"

If you are using an individually purchased account, including individual accounts purchased on your behalf by your school, your username is the email you entered when you signed up. If you have multiple email addresses, make sure you are using the one you entered at signup. If you still can't sign in, it's possible there was a typo in your email address when you signed up. Please email us at BBCustomerService@mheducation.com for assistance.

If you set up your account under your school's Institutional Subscription, your username is a name you entered at signup that includes letters and at least one number, NOT an email address. If you cannot remember the username you entered, it is included in the welcome email you received after setting up your account. 

If you still need assistance, you can contact us at BBCustomerService@mheducation.com

When you can't remember your password and use the "forgot password" link on the login page, you should receive a reset email within a half hour.

If you don't see that email even after checking your spam folder, it's possible your university's email servers are blocking the automated password reset email. In this case, you can email us at BBCustomerService@mheducation.com to ask for assistance.

Yes. IOS and Android devices are supported. You can access the site by opening Safari or another browser on your iPhone, iPad, or iPad mini, navigating to the website and logging in with your membership credentials. Please note: the multispeed playback option is not available on the iPhone.

After 10 seconds, our videos auto-adjust to the optimal quality. 

Keep in mind that the video player auto-detects your speed, so if it's constantly defaulting to lower resolution it's because the detected connection speed rate is lower than recommended for HD.

We do not provide refunds after a membership has been purchased. However, if you wish to delete your account for any reason, email us at BBCustomerService@mheducation.com with "Delete my account" in the subject line. Provide your name and email and after a quick confirmation we will delete all your information from our site.

When a video auto-plays and opens Muted, and a popup says it's muted:

• As the popup text indicates, this is due to your browser preventing the site from autoplaying videos with sound. 
• Our player shows the popup to let you know that the muting was externally imposed, not something implemented by the site. 
• The best option here is to go to your favorite search engine and enter a question like "how do I enable autoplay for videos in [insert browser name here]" - you should be able to find information on how to change the settings in the specific browser you're using.